Q: I am unsure of giving my credit card details over the Internet, are your payment gateways secure?
A: All online credit card transactions are secured with SSL encryption.
Q: I am having problems ordering online? Who do I contact?
A: If you are experiencing issues ordering products online, please contact our Customer Service Team.
Q: My Wertheim Vacuum and Powerbrush have been delivered, how do I use it?
A: So that you are able to use your Wertheim Vacuum and Powerbrush to the fullest, Wertheim have provided you with an instructional DVD for all the models sold.
Simply select your model on the DVD menu and watch the instructional DVD. If you are still unsure of how to use your vacuum, please contact our Customer Service Team.
You can also view online Instruction Manuals here.
Q: The product is faulty or has stopped working. Who do I contact?
A: Follow this link to find out more about our returns, service and repairs.
Q: How often do I have to service my vacuum?
A: Vacuums are like cars, and they require a service to ensure they are running smoothly to continue to give you a deep clean. Your Wertheim vacuum should be serviced once every year. To arrange a service, please contact our Customer Service Team.
